Pre-Made Devices

Pre-made devices are eligible for returns within 7 days of delivery.

To be eligible for a return, the item must be:

• in the same condition as received
• undamaged
• returned in its original or similar safe packaging

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Custom-Built Orders

Custom-built devices are made to order based on the customer's selected configuration, including storage options, colors, backplates, and other modifications.

Because these orders are personalized and assembled specifically for each customer, custom-built orders are non-returnable and non-exchangeable once production has started.

Order Cancellations

Pre-Made Devices

Orders for pre-made devices may be canceled before shipment for a full refund.

Custom-Built Orders

Custom-built orders may be canceled within 5 days of purchase, provided production has not yet started.

After production has started, cancellation requests may not be eligible for a full refund due to labor, parts allocation, and customization work already performed.

Orders that have already shipped cannot be canceled.

To request a cancellation, please contact us at support@pixelmods.shop with your order number.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong item so we can make it right.

Non-Returnable Items

The following items are non-returnable unless they arrive damaged or defective:

• custom or personalized orders
  
• gift cards

Refund Processing

If your refund is approved, it will be issued to your original payment method. Please note that banks and payment providers may require additional time to process the refund.