Refund & Cancellation Policy

Pre-Made Devices

Pre-made devices are eligible for returns within 7 days of delivery.

To be eligible for a return, the item must be:

  • in the same condition as received
  • undamaged
  • returned in its original or similar safe packaging

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Custom-Built Orders

Custom-built devices are made to order based on the customer's selected configuration, including storage options, colors, backplates, and other modifications.

Because these orders are personalized and assembled specifically for each customer, custom-built orders are non-returnable and non-exchangeable once production has started.

Order Cancellations

Pre-Made Devices

Orders for pre-made devices may be canceled before shipment for a full refund.

Custom-Built Orders

Custom-built orders may be canceled within 5 days of purchase, provided production has not yet started.

After production has started, cancellation requests may not be eligible for a full refund due to labor, parts allocation, and customization work already performed.

Orders that have already shipped cannot be canceled.

To request a cancellation, please contact us at support@pixelmods.shop with your order number.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong item so we can make it right.

Non-Returnable Items

The following items are non-returnable unless they arrive damaged or defective:

  • custom or personalized orders
  • gift cards

Refund Processing

If your refund is approved, it will be issued to your original payment method. Please note that banks and payment providers may require additional time to process the refund.



What modifications do the iPods have?

Every build is upgraded with modern flash storage or MicroSD cards in place of the original hard drive for improved speed, reliability, and power efficiency, alongside a brand new 2000mAh battery offering over 3× the original capacity for long-lasting listening sessions.

Are iPods and consoles original?


Yes — all of our devices are authentic. Each iPod is carefully handcrafted using premium new housing, while preserving original Apple hardware for the authentic iPod experience. Some PSPs and consoles also feature upgraded custom or transparent shells while keeping the internal hardware original.

What's included in the package?

Each product page features a detailed description of its specifications and included accessories. Generally, our consoles come complete with a new battery, an sd card with pre-loaded games & custom themes and a charger/USB. iPods also include charger/sync cable, protective crystal case and system already configured, ready to use.

Are psps modded?

Yes, all of our consoles come modded with 64-128gb sd cards, loaded with everything you need to start playing immediately

How long does the shipping take?

International shipping typically takes 12-14 days. All orders are shipped with last-mile carrier tracking for a secure and reliable delivery.

Can I return the itemif it has a problem?

We thoroughly test each device before shipping to ensure it's in top condition and free of any issues. However, If you still notice that something isn’t working as described, you can contact us within 7 days of receiving it for a resolution. Also check out our Refund & retunr Policy

Which one is better PSP or Ps vita?

The PSP is a compact, customizable handheld with a huge library of classics and easy part replacements—perfect for retro gaming. The PS Vita is more powerful, plays PSP games plus exclusives, and has extra features like a touchscreen and camera, but it’s more expensive. For budget-friendly nostalgia and customization, the PSP is a top choice!

How can I contact you?

You can send us a message through the contact page on our website or reach out to us on Instagram @pixelmods_